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Discussion topic: No broadband...outage for 5 days?

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This message was authored by: arthurtammy1

No broadband...outage for 5 days?

Ive been told by sky app and calling EVERYDAY that openreach have an outage and will be fixed in 2 days or sooner.  Its now 5 days and still no resolution!  Why cant SKY contact openreach to find any updates as this is rediculous!

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This message was authored by: TimmyBGood

Re: No broadband...outage for 5 days?

Posted by a Superuser, not a Sky employee. Find out more

@arthurtammy1 wrote:

Ive been told by sky app and calling EVERYDAY that openreach have an outage and will be fixed in 2 days or sooner.  


Unfortunately that's a reference to the Openreach target for domestic broadband fault resolution.  Openreach reports to Ofcom that they meet this target in around 85% of cases: obviously some take considerably longer, particularly if pole or duct work is required.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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This message was authored by: arthurtammy1

Re: No broadband...outage for 5 days?

This outage is supposed to be in the exchange...so how long would that take?  No oh or ug cabling required?

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