No broadband or talk. Line fault?

[Merlin44]

Following a heavy storm yesterday we lost sky talk and broadband. A red light is flashing on the broadband hub (power)  Does this indicate we have a line fault?

There are no reported problems in our area. 
service checker states issue with our broadband?

father with Alzheimer's/dementia, so landline is crucial. 

[cookiemonsteruk]

@Merlin44 

Which hub do you have?

Normally a static red light means the hub has power supply issues and needs replaced whilst a flashing amber means its in recovery mode and you'd need to press and hold down the reset button until the ligits flash to see if that restores it

[Merlin44]

It's the black broadband hub (upright)

it's definitely flashing red. I did test as saw about amber flashing light, but holding the reset button on back for 10 seconds did nothing (I tried this several times...and for longer) 

every time I try to reboot (power off/on) the red light comes back flashing again. 

[cookiemonsteruk]

@Merlin44 

Are you the account holder or do you know the answers to the security questions?

If so you should call sky to get a new hub

Contact sky as below

Follow the link and choose need more help

https://www.sky.com/help/home/

If in the Republic of Ireland go to the bottom of the page and change the flag to Republic of Ireland

[Merlin44]

Thank you. I will try calling again. Been struggling to get through to speak to anyone but will preservere as this is impacting the family. 

I am with my elderly parents and trying to resolve this on their behalf to get them back up and running.  Will see how I get on!