Hi, i moved house on Thursday and sky transferred Friday. Hub is plugged in with two lights on and recognises by all devices but the internet is not connected no internet light on despite being plugged in correctly. Help! I have a toddler who wants to watch his tv!
If it finds an external fault it should enable you to book an engineer.
After the service checker completes and if it comes back green all good can you click on broadband to run an updated test please. If you get amber or red please follow the on screen instructions.
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