No broadband connection

[LouiseT74]

I have an unsuccessful connection. Have tried many time to restart it. I have unplugged everything many times. Still no connection 

[Highlinder]

@LouiseT74 Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.