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Discussion topic: No broadband, connection - how do I report? can I cancel in these circumstances?

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This message was authored by Cpeak This message was authored by: Cpeak

No broadband, connection - how do I report? can I cancel in these circumstances?

Hi there,

 

On Saturday night our local BT box got wiped out by a van. This has wiped out broadband, phone and TV at our house. I've now heard that the box has been hit in the past (it is placed in a ridiculous position on the corner of a bend in the road!). The last time this happened I understand it took 2 weeks to fix. As a home worker this has made life very difficult.

I see that auto compensation is available once reported - but I can not see anywhere you can contact Sky to report this. Does anyone know? or is this effectively reported once you do a broadband check?

 

We've only been in contract with Sky for 6 weeks (previously cable and not effected by this crash) - This incident is already making me regret my decision. In circumstances like described can you break/cancel your subscription without high cancellation charges? I need broadband and 2 weeks without would be very problematic. 

Thanks for your help and advice. 

 

Chris