No broadband but app want to tell me its fine!

[Astrid1]

Sky hub is showing no light for internet but green lights for WiFi and power, with a red light for voice (we don't have a phone). The open reach box on the wall is showing a red light on LOS but green lights for LAN and power. When I try and fix it in the sky app is tells me there's a problem, I run the 'fix it' thing and then it tells me it's all ok. It's definitely still not working! Please help!

 

 

 

[Freethdan]

Same issue here 

[Angel903]

Same issue here as well! The app shows the connection is OK, but none of my devices can get connected to WiFi.