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Discussion topic: No broadband at new house

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This message was authored by: Missmarsh144

Message posted on ‎22 Mar 2025 06:02 AM

No broadband at new house

Hi, we moved into our new house on 21st March, we did the move home process with sky and around lunch time yesterday I had a text saying our broadband was up and running. We got to the new house plugged in the router and there's no Internet connection, the light has just remained red.
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Avatar for Chrisee
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Superuser
This message was authored by: Chrisee

Message posted on ‎22 Mar 2025 07:12 AM

Re: No broadband at new house

Posted by a Superuser, not a Sky employee. Find out more

@Missmarsh144 you need to call Sky this morning as they should have had a report overnight from Openreach who may have hit a snag.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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