No broadband OR WiFi

[Jamie_-]

We have 2 mobile devices and 2 devices connected to the hub via ethernet. Both have no connection.

[Schwifty]

Same issue here

[Schwifty]

Taking the power cable out for 10 seconds and plugging it back in and waiting fixed mine

[Missmarieb84]

Mine has been cutting out since about 12:30 and is now completely down, no Internet light on the hub no matter how many times I reset

[Daniel0210]

All,

When there are broadband issues between midnight and 7am it could be essential overnight maintenance taking place. It is carried out at those times to minimise disruption and there is no advance warning provided.

See this pinned post at the top of the Broadband board from Sky which could be relevant any night this happens…
https://helpforum.sky.com/t5/Broadband/Important-Notice-Scheduled-Broadband-Maintenance/td-p/5151847...

If you have an ONT box displaying a red light, see this further advice…
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-...

This link provides information about the coloured lights you may see on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Hopefully it’s back up and running before 7am. If it’s not, try restarting your hub or post back in this thread and we can try to offer additional advice.