@LukeWarmwater Yes the online service checker may tell you it's all good, but the light on the hub is the correct one, see the linked info below for you!
If you haven’t done it already use the below link to check to see if there are any broadband problems or outages nearby if enough time has passed for a fault condition to be displayed by the software test! This should determine if there's an identified fault affecting multiple households.
https://www.sky.com/servicechecker
