No WiFi

[Sue20261]

My granddaughter is at my home and has a iPhone 11. She has connected to my WiFi but cannot send  msgs. Can anyone help

[TimmyBGood]

@Sue20261 

Depending on the app she's using, you may need to adjust the age setting in Sky Broadband Shield.  The default age restriction appears to mess up things lol me WhatsApp.

[Petermanning]

No WiFi connection called sky was told to find a new provider as they can't do anything  this is so bad been with them for 20 years

[Chrisee]

@Petermanning there are major changes to the way broadband and the phone services are provided which does mean Sky can longer providecservices to customers on a few exchanges where they do not have their own equipment. I presume this affects you. You should be able to buy services from many other ISPs including BT group companies like Plusnet, EE or BT retail.

[Steph145]

Mines exactly the same 

[KerryF1]

Mines also down again so frustrating, restarted says internet connected and lights on as normal but doesn't work

[MuffinHeeler]

same 

[Wifi24]

My WiFi is not working.  The 3rd light on the route is off and the 4th light is blonkimg

[Daniel0210]

@Wifi24 
Use this link to check if there are any issues locally that may identify a known fault which could be affecting multiple households ~
https://www.sky.com/servicechecker

Its always worth rechecking it as the Service Checker doesn’t necessarily disclose a problem immediately and there is up to an hours delay before it picks up a lost connection so we tend to advise trying it again later.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is okay click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to report it to Sky. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.

🔸

Various hub lights; This link provides information about the coloured lights you may see on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Red light on ONT?; See this link ~
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-...

Working from home?; Sky broadband discussed on here is a domestic service and whilst Sky say it's fine for customers working from home to use it, they won’t receive additional or quicker support.

[Laura5757]

WiFi dropping out again. Since upgrading i have had more issues than all the years before. Frustrating when you need to work from home, use your phone and watch streaming.

[Shona74]

I have the same issue. Did you resolve this or get a reply from Sky? 

[Laura5757]

It ended up resolving it self a day later but no response from sky but I've had an email asking for feedback?!

[AdinaStoica]

I actually can believe that, I signed in for six because I heard that sky is the best, and now my WiFi is actually not working at all it keeps turning off every 2 minutes it's not good at all I don't get help at all from them I am not happy with them at all 

[Daniel0210]

@AdinaStoica 

As advised in your own thread on 16 July any issues between midnight and about 7am are possibly maintenance related.