No WiFi

[BigSkell]

WiFi dropped over an hour ago, despite what the my sky ap says.

I am reliant on my WiFi working 24/7 as I work from home online and on nights like this between 8pm-2am, sometimes later.

It's rediculous, please sort it out...and yes, I have done the usual protocols 

[caesarome]

@BigSkell 

This is a customer helps customer forum so you are not talking to Sky.

When it is down after midnight It could be overnight maintenance taking place.

If it still down later then the first thing to check is this link to see if there are any outages in your area:
https://www.sky.com/servicechecker

If there isn't try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

[2muchTV]

@BigSkell as you know, Sky is a residential broadband provider which may not be best suited to those who WFH. I read a number of comments re essential maintenance in the early hours of the morning which again may affect you, but I don't know how frequently that occurs. 

Business broadband would be more suitable but it is not cheap.

You might be better served using an ISP that online gamers recommend and/or a smaller residential ISP that has more knowledgeable technical support eg IDNET, Zen, File Sanctuary, Andrews & Arnold, Aquiss et al.

Likely they won't be as cheap as Sky and the other large ISPs.