@hayleystacey @Melissa268 You may be able to see what the Hub is doing by looking at the lights, link below will explain, if it has all just stopped then run the service checker via a mobile data connection, but it does take some time for sky to be aware if it is an area wide fault!
This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start
If you haven’t done it already use the below link to check to see if there are any broadband problems or outages nearby
https://www.sky.com/servicechecker
