Discussion topic: No WiFi
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Message posted on 16 Jan 2025 12:55 AM
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No WiFi
Broadband has gone down again. Sky app is telling me there are no issues 64mb download speed yet nothing can connect to the internet. The baby monitor is down.
This is becoming more regular!
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Message posted on 16 Jan 2025 06:42 AM
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Re: No WiFi
If it's happening at the time you've posted it's possibly maintenance related. This is done overnight to minimise disruption as most customers are asleep. If it's not back up later use the below link to check to see if there are any outages nearby https://www.sky.com/servicechecker
(This should determine if there's an identified fault affecting multiple households)
If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.
Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
Message posted on 16 Jan 2025 08:58 AM
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Re: No WiFi
Thank you
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