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Discussion topic: No WiFi

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This message was authored by MikeDXN This message was authored by: MikeDXN

No WiFi

Broadband has gone down again. Sky app is telling me there are no issues 64mb download speed yet nothing can connect to the internet. The baby monitor is down. 

This is becoming more regular! 

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: No WiFi

Posted by a Superuser, not a Sky employee. Find out more

@MikeDXN 

If it's happening at the time you've posted it's possibly maintenance related. This is done overnight to minimise disruption as most customers are asleep. If it's not back up later use the below link to check to see if there are any outages nearby https://www.sky.com/servicechecker
(This should determine if there's an identified fault affecting multiple households)

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
MikeDXN
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This message was authored by MikeDXN This message was authored by: MikeDXN

Re: No WiFi

Thank you 

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