Broadband and phone outage CW10 area

[Bab21]

Our phone and  broadband has been down since 16:00 on 14/01. VM and online states they know about the problem, but there is no updates. Anyone have any further info or timescales? We have been managing with mobile data but this will run out soon. 

[Daniel0210]

@Bab21 

You'll need to call Sky to see if they've had any updates from Openreach although a timescale is unlikely to be provided.

Fixing a fault within 2 WORKING days is the service level agreement between ISP’s and Openreach. The below link explains the Ofcom agreed auto compensation scheme which Sky operates for when there is a TOTAL loss of Sky Broadband or Sky Talk for UK customers.
https://www.sky.com/help/articles/auto-compensation

If you have a total loss of service and it isn’t fixed after two full WORKING days from when you notify Sky of the fault, you will become eligible for it. It’s applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your Sky account (from 01/04/24 the rates are £9.76 per day).

Unfortunately there’s no such scheme in place for customers in the Republic of Ireland.