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Discussion topic: No WiFi

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Becca36
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This message was authored by Becca36 This message was authored by: Becca36

No WiFi

‎16 Nov 2024 06:48 AM

I've recently had faster broadband fitted but have since had multiple occasions with slow or no WiFi - this morning there is no connection to TV or mobile devices connected. I've ran the diagnostic on the app which says everything should be fine but it's not. I never had any issues with the previous broadband so am very concerned that the faster one fitted is now not working? 

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Chrisee
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This message was authored by Chrisee This message was authored by: Chrisee

Re: No WiFi

‎16 Nov 2024 08:03 AM

Posted by a Superuser, not a Sky employee. Find out more

@Becca36 what do the lights on your Sky hub show see https://www.sky.com/help/articles/hub-lights-explained-start

 

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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Becca36
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Re: No WiFi

‎16 Nov 2024 10:08 AM

I did the diagnostic which said it was fine and they were green but it wasn't fine? 

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