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Discussion topic: No WiFi upstairs

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This message was authored by: Lornaj84

No WiFi upstairs

I had my new ultra fast broadband fitted yesterday but it does not reach upstairs. There is no WiFi upstairs. 

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This message was authored by: TimmyBGood

Re: No WiFi upstairs

Posted by a Superuser, not a Sky employee. Find out more

@Lornaj84 

 

Sky loans wireless booster hardware free under the terms of the 'WiFi Guarantee' element of 'Broadband Boost' and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell them except to resolve issues with Sky Q. Inevitably some have leaked onto a certain auction site, but Sky won't offer support with using these.

 
Confusingly the 'Wall to Wall WiFi Guarantee' doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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