No WiFi or broadband for 24 hours

[Brittany4]

Had no broadband for 24 hours now. Done everything suggested in the app and there's nothing to say when this will be resolved. 

[GD1]

@Brittany4  First thing to check is this link to see if there are any outages in your area:

https://www.sky.com/servicechecker

If there isn't try running the line test here:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

[Brittany4]

Hi , I have done this and it says there is an outage in my area. 

[daveNOS]

@Brittany4 If there is an outage in your area then unfortunately it may take time for Openreach to fix it, their target time is 2 working days starting the first working day after its reported but that can take longer and depends on what has caused the outage, you should call Sky to log the fault so that you are entitled to the automatic compensation scheme.