This discussion topic has been answered Discussion topic: No Service
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Message posted on 23 Aug 2026 12:29 PM
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Hi, i have sky gigafast broadband or at least that is what i pay for. for the last two days now the service light on the grey cityfiber box has going out & my router has been stuck on the slow pursing green light for the last 12 hours now.
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Message posted on 26 Aug 2026 03:00 PM
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engineer came out & turns out the contractors who fitted my houses new front door done a poor job (for a third time) of reconnecting the wires/cables
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Message posted on 23 Aug 2026 01:08 PM
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Re: No Service
This explains the lights on the hubs:
https://www.sky.com/help/articles/hub-lights-explained-start
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Message posted on 23 Aug 2026 04:26 PM
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Re: No Service
yes i know about the lights! im stating that i NO service light on the grey 'cityfiber' box on the wall . it has been unplugged & rebooted several times since last night & so service/connection
Message posted on 23 Aug 2026 04:29 PM
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Re: No Service
Then it's probably an external fault in the optical circuit, but unfortunately on domestic broadband contracts neither CityFibre or Openreach address such things over a weekend.
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
Message posted on 23 Aug 2026 05:14 PM
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Re: No Service
i have an engineer coming out tomorrow so hopefully i will get some answers. until then my autistic son will to be kept occupied with other things 😅
Message posted on 26 Aug 2026 03:00 PM
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engineer came out & turns out the contractors who fitted my houses new front door done a poor job (for a third time) of reconnecting the wires/cables
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