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This discussion topic has been answered Discussion topic: No Service

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This message was authored by: DarrenMcG1991

No Service

Hi, i have sky gigafast broadband or at least that is what i pay for. for the last two days now the service light on the grey cityfiber box has going out & my router has been stuck on the slow pursing green light for the last 12 hours now.


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This message was authored by: DarrenMcG1991 Answer

Re: No Service

engineer came out & turns out the contractors who fitted my houses new front door done a poor job (for a third time) of reconnecting the wires/cables

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This message was authored by: caesarome

Re: No Service

Posted by a Superuser, not a Sky employee. Find out more

@DarrenMcG1991 

This explains the lights on the hubs:
https://www.sky.com/help/articles/hub-lights-explained-start

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This message was authored by: DarrenMcG1991

Re: No Service

yes i know about the lights! im stating that i NO service light on the grey 'cityfiber' box on the wall . it has been unplugged & rebooted several times since last night & so service/connection

This message was authored by: TimmyBGood

Re: No Service

Posted by a Superuser, not a Sky employee. Find out more

@DarrenMcG1991 

 

Then it's probably an external fault in the optical circuit, but unfortunately on domestic broadband contracts neither CityFibre or Openreach address such things over a weekend.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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This message was authored by: DarrenMcG1991

Re: No Service

i have an engineer coming out tomorrow so hopefully i will get some answers. until then my autistic son will to be kept occupied with other things 😅

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This message was authored by: DarrenMcG1991 Answer

Re: No Service

engineer came out & turns out the contractors who fitted my houses new front door done a poor job (for a third time) of reconnecting the wires/cables

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