No Ont box

[Skyhelp5]

Hey all 

I've moved into a house with no Ont box but wiring is still here , so I expect it wasn't taken when they moved out 

can I just order a new one if so how ? 

Thanks 

[JimM1]

@Skyhelp5 If it has been removed, you will need to call sky, report it so and they can do what is needed. Number is in the link just do need more help to see it!

https://www.sky.com/help/home

[jamesn123]

@Skyhelp5 

You can't 'order' one as such. Essentially when you place an order for Sky broadband/do a home move with them your service will likely be activated remotely as Openreach will think the ONT is in place. Once that's been done you then call Sky and report you dont have an ONT. An engineer appointment will then be booked and they will bring an ONT with them.