No ONT cable

[Filzaumair1]

Hi  my ONT has no powercable as I've just noticed and my activation for my broadband is tomorrow. It has a green cable and nothing else and doesn't turn on.. 

The only code it has - ALCLFC845C17

I'm not sure who to contact about this.

[TimmyBGood]

@Filzaumair1 

You contact Sky and they arrange for Openreach (or the appropriate network maintainer in RoI) to remedy the situation: unfortunately that does mean there will be a delay before you can use the connection, which is why the advice from the ISP is to check ahead of time.