@Filzaumair1
You contact Sky and they arrange for Openreach (or the appropriate network maintainer in RoI) to remedy the situation: unfortunately that does mean there will be a delay before you can use the connection, which is why the advice from the ISP is to check ahead of time.
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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
