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Discussion topic: Moved to new home but BT Socket is in bits

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mickcommon
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This message was authored by mickcommon This message was authored by: mickcommon

Moved to new home but BT Socket is in bits

‎17 Jun 2024 09:44 AM

Hi we have moved into our new home and are broadband went live this morning. plugged router into BT socket but no connection. I have found the Master socket but the front is off and wires hanging out. Who do i contact to get this sorted?

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TimmyBGood
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Superuser
This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Moved to new home but BT Socket is in bits

‎17 Jun 2024 10:09 AM

Posted by a Superuser, not a Sky employee. Find out more

@mickcommon 

 

You would need to log a fault with Sky: attendance might be from their personnel or (more likely) Openreach.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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