No Internet

[Loopylass]

No green lights. Ran test from the sky app amd it says everything is working fine! Err no it isn't!

[Daniel0210]

@Loopylass 

At that time of night it could be essential overnight maintenance taking place which is carried out then to minimise disruption as most customers are asleep.

If it hasn't come back on by 7am use this link to check to see if there are any broadband problems or outages nearby.
https://www.sky.com/servicechecker
This should determine if there's an identified fault perhaps affecting multiple households.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to call Sky to report it. Dial 150 free from your Sky Talk landline (if it’s still working).

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Its worth adding that for customers working from home remember that Sky Broadband is a domestic service so you won’t receive any extra or quicker support.

[Loopylass]

Thank you for your suggestions and take on perhaps what was going on. We have however been having some more issues since and not during the night so will have to reach out to sky of it persists. It's not really affected me too much, more the gamers in the house 😂