No Internet

[CJ1029]

My sky WiFi signal keeps dropping out. I've reset the broadband and turned it off and on, but the issues persist. All the lights are green and on MySky app, when checking broadband it says all works as it should. But that's not correct. My download speed is less then 1MB and Upload speed seems unaffected.

Is there something going on that is not being reported?

[cookiemonsteruk]

@CJ1029 

If you have a black sky router could you post your router stats

https://helpforum.sky.com/t5/Broadband-Talk/How-to-read-your-Sky-Hub-statistics/ba-p/3645346

[CJ1029]

Router Statistics

System Up Time: 01:03:43

Port Status TxPkts RxPkts Collision Pkts Tx b/s Rx b/s Up Time WAN MER 94319 79358 0 12325 7231 01:01:18 LAN Down 0 0 0 0 0 00:00:00 WLAN (2.4 GHz) Up 20679 4190 0 23255 3800 01:01:54 WLAN (5 GHz) Up 114379 107102 0 460260 35050 01:01:52

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Broadband Link Downstream Upstream Connection Speed 24238 kbps 4949 kbps Line Attenuation D1(26.4 dB) , D2(56.2 dB) , D3(81.3 dB) U0(12.6 dB) , U1(45.3 dB) , U2(0.0 dB) Noise Margin 6.1 dB 6.0 dB

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@cookiemonsteruk 

[cookiemonsteruk]

@CJ1029 

Also enter your full address in the checker below and post the table and notes after removing your address from the image

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome

[CJ1029]

@cookiemonsteruk 

[CJ1029]

 

 

@cookiemonsteruk 

[cookiemonsteruk]

@CJ1029 

The speed shows 46-47 Mbps (sky would have put you the 40Mbps profile) on the checker with a guarantee of 23-30 Mbps so you are borderline on the guarantee

Best to call sky to report the issue

Contact sky as below

Follow the link and choose need more help

https://www.sky.com/help/home/

If in the Republic of Ireland go to the bottom of the page and change the flag to Republic of Ireland