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Discussion topic: No Internet

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This message was authored by: Dave7rr

No Internet

My board band has just stopped ,.is there a issue in Nottingham, I have tried a reboot
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This message was authored by: Bilal6

Re: No Internet

Same here in Nottingham just dropped 

This message was authored by: Flixz

Re: No Internet

Same here, no internet coming through to hub even though status says it's fine

This message was authored by: BP11

Re: No Internet

No internet in Nottingham 

NG3 area

This message was authored by: B-97-R

Re: No Internet

I'm getting the same issue NG4. Working fine then off completely. Rebooted router still no fix. Service checker says everything is fine
This message was authored by: Justien

Re: No Internet

I'm in London and mine has gone as well

This message was authored by: Quran

Re: No Internet

Same thing in Surrey 

This message was authored by: Daniel0210

Re: No Internet

Posted by a Superuser, not a Sky employee. Find out more

It could be overnight maintenance taking place which is carried out then to minimise disruption as most customers are asleep. 

If it's not back by 7am you could use the below link to check to see if there are any problems or outages nearby
https://www.sky.com/servicechecker
(This should determine if there's an identified fault affecting multiple households)

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If the service checker is still not telling you that Sky are aware you may need to call them to report it (dial 150 free from your Sky Talk landline).

In addition~

▪️This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

▪️ For any customers working from home remember that Sky Broadband is a domestic service so you don’t receive any extra or quicker support.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off

▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile

▪️▪️▪️▪️▪️
MERRY CHRISTMAS and a HAPPY NEW YEAR
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