No Internet

[LL24]

I'm working from home and suddenly the Internet disconnected. I can't connect via mobile or laptop. I rang sky and automated message provided a link to test my WiFi and broadband. It stated there was an issue with my broadband. When I selected fix, it just runs the same tests, and now says everything running fine, yet I stil have no Internet. Error message on my laptop states service provider is restricting access to the Internet. Please help!

[Mr+Flibbles+86]

Hi there @LL24 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Tom-W19]

Hi @LL24 

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.