No Internet

[Hounslow12]

Why no Internet this night.

[Hounslow12]

Why they keep cutting off broadband at midnight?

[Y4kub]

No Internet, power and WiFi green, Internet and voice orange!

[Y4kub]

No Internet in hounslow too

[Hounslow12]

This is bad. I will press for compensation.  I will definitely do

[Hounslow12]

I live in hounslow.  No Internet. No email or texr from sky broadband 

[Nikkisue1]

Spent ages on chat to sky. Told no issues. At the end she told me there is a known network issue in hounslow. Wasted nearly an hour of my life. Told up to 48 hours for it to be fixed. 

[Hounslow12]

I will fight to get compensation. I can't use Internet. I have to switch my house cctv to mobile hot-spot 

[H4rpers]

Well I'm in Hartlepool and there's no wifi up here either...do annoying 

[Warren41]

I'm in Yorkshire 

[sshay15]

same here in hounslow, internet stopped working from 12am

[Daniel0210]

All,

When there are broadband issues between midnight and 7am it could be essential overnight maintenance taking place. It is carried out at those times to minimise disruption and there is no advance warning provided.

See this pinned post at the top of the Broadband board from Sky which could be relevant any night this happens…
https://helpforum.sky.com/t5/Broadband/Important-Notice-Scheduled-Broadband-Maintenance/td-p/5151847...

If you have an ONT box displaying a red light, see this further advice…
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-...

This link provides information about the coloured lights you may see on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Hopefully it’s back up and running before 7am. 

@Hounslow12 

There is no compensation for overnight maintenance.

On the other hand if it's an outage Sky will usually quote 2 WORKING DAYS as a potential fix time because that’s the service level agreement in the UK between ISPs and Openreach for fixing a domestic fault.

▪️

This link explains the OFCOM agreed auto compensation scheme which Sky operates for when there is a TOTAL loss of Sky Broadband or Sky Talk for UK customers.
https://www.sky.com/help/articles/auto-compensation

If you have a total loss of service and it isn’t fixed after two full WORKING days from when Sky are notified of the fault, you will become eligible for it. This auto compensation is applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your Sky account (from April 2026 the rate has increased to £10.34 for every complete day).

▫️There is no equivalent scheme for customers in the Republic of Ireland.
▫️There is no automatic compensation for TV services affected by a broadband fault.
▫️Sky broadband discussed here is a domestic service so whilst Sky allow customers who work from home to use it for that purpose they won't receive additional or quicker support.