No Internet

[MrJs1]

Hi I do not have Internet does anyone else have a problem I'm in BS36 area 

[DoomyDingles]

Yep. Same area

[PS16]

Same here in BS34

[Fezzer1]

Yeah same here Bs36 area no Internet at all.

[tayjay23]

Yes same here bs36

[Leftie12]

Yes. Same here for BS36. No internet. 

[tayjay23]

I have spoke to sky and they say no issues in area and sending engineer out tomorrow as must be my box, strange when so many others are not working 

[DoomyDingles]

Back online for me 

[tayjay23]

And mine now have to cancel engineer 🙈

[MrJs1]

Weird how Sky said there was no problem in the area..... Obviously was a problem. However I've never had a problem with Sky before.

[Daniel0210]

Should it happen again use the below link to check to see if there are any problems or outages nearby
https://www.sky.com/servicechecker
(This should determine if there's an identified fault affecting multiple households)

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to call Sky to report it. Dial 150 free from your Sky Talk landline (if it’s still working).

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

(For any customers working from home remember that Sky Broadband is a domestic service so you don’t receive any extra or quicker support).