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Discussion topic: No Internet

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SteveMcGill
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This message was authored by SteveMcGill This message was authored by: SteveMcGill

No Internet

‎03 Nov 2024 09:57 AM

Internet suddenly stopped working about 30 mins ago. Have done all the relevant resets/plug/unplug etc. No joy. Just orange internet light on, main TV sky box now stuck.
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caesarome
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Superuser
This message was authored by caesarome This message was authored by: caesarome

Re: No Internet

‎03 Nov 2024 10:06 AM

Posted by a Superuser, not a Sky employee. Find out more

@SteveMcGill 

First thing to check is this link to see if there are any outages in your area:

 

https://www.sky.com/servicechecker


If there isn't try running the line test here:

 

https://www.sky.com/help/articles/broadband-diagnostic-start


You can also run the test via the MySky app on a mobile data connection.

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