Discussion topic: No Internet since 2nd September St Helens

This message was authored by: Joram693 · ‎07 Sep 2024

We have had no Internet since 2nd September. Engineer came on the 4th and said its an underground cable issue but we are still waiting for it to be fixed

This message was authored by: cookiemonsteruk · ‎07 Sep 2024

@Joram693

Underground issues implies digging may be required along with notifying the local authority which can take 4 weeks

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This message was authored by: Daniel0210 · ‎07 Sep 2024

@Joram693
In the meantime, although of little comfort at the moment, the below link explains the Ofcom agreed auto compensation scheme which Sky operates for when there is a TOTAL loss of Sky Broadband or Sky Talk.
https://www.sky.com/help/articles/auto-compensation

If you have a total loss of service and it isn’t fixed after two full WORKING days from when you notify Sky of the fault, you will become eligible for it. It’s applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your Sky account (new rates apply from 01/04/24 of £9.76 per day).

▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

Discussion topic: No Internet since 2nd September St Helens

No Internet since 2nd September St Helens

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