No Internet, router went back to 1970 at midnight

[D909]

Internet dropped, resetting the router had no effect on this occasion.  When i ran the broadband test at Sky help it said everything was OK but the Internet light remained orange. Looking at the log, the router had the date 1970-01-01 from midnight...

(00:00) <span;>syslog: TR69: Connect to ACS Failed: Could not resolve host

<span;>1970 01:49:31 syslog: Received valid DHCP lease from server.  Connection UP.
<span;>1970 01:49:32 syslog: Connection Up. SNO/MAC/IP/SWVER/IPv6: [B240191D020793/A0BDCDA482A8/94.6.245.158/4.12.0403.R/::1]
<span;>1970 01:49:32 syslog: Send out NTP request to ntp1.isp.sky.com
<span;>1970 01:49:32 syslog: Time has been set from ntp1.isp.sky.com
<span;>2023 05:08:56 syslog: Received NTP Sync Reply from ntp1.isp.sky.com
<span;>2023 05:09:10 syslog: TR69: Connect to Production ACS
<span;>2023 05:09:23 syslog: Connection Up. SNO/MAC/IP/SWVER/IPv6: [B240191D020793/A0BDCDA482A8/94.6.245.158/4.12.0403.R/2a02:c7c:5c3c:6600::1]
<span;>2023 05:09:30 syslog: TR69: Close ACS Connection
<span;>2023 05:09:52 syslog: bind 0.0.0.0 - Address already in use

What went wrong?

[cookiemonsteruk]

@D909 

The syslog always resets to 1970. At that time it may just be maintenance by sky or openreach themselves

Could you post your hub stats to check that theres nothing else happening

https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M1014...

[D909]

Usually resetting the router works but on this occasion it took 5 hours to return... there was no reported maintenance

[loverboi]

@D909 hi im in the same area and it looks like its matinance on the line as i had same issueso your not alone 🙄😁☺

[mae-3]

@D909 

Good to know the broadband has returned to normal operation now. The router stats are suitable speed for the line length showing a 70Mbps downstream and 20Mbps upstream speed capacity.

The router reset the time for loss of power either by human action (eg: reboot) or electrical failure in the premises. This gets resynched by network time protocol (NTP) to the correct time once a TCP layer is operational on the broadband line to the exchange which occurred a couple of hours later.

[D909 · Accepted solution]

Ok, thanks for the help, unfortunate that it took over 3hrs to receive the ntp Sync Reply.