Broadband down in london/kent?

[Bjean]

Mine seems to be working again 

[Mix0182]

Whoop mine has just come back too! 

[Mariewilliams]

I am also in DA8 now back on 🙂

[Daniel0210]

At the time of night you've all posted it could be essential overnight maintenance taking place which is carried out then to minimise disruption as most customers are asleep. Hopefully for those where it hasn't yet returned it'll be back before 0700. 

[Derhyce]

no connection to my borad band done checks but everything good but not been working for a while 

[Daniel0210 · Accepted solution]

@Derhyce 

See my post immediately above yours. If it's not back by 7am use the below link to check to see if there are any broadband problems or outages nearby
https://www.sky.com/servicechecker
This should determine if there's an identified fault affecting multiple households.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to call Sky to report it. Dial 150 free from your Sky Talk landline (if it’s still working).

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Its worth adding that for customers working from home remember that Sky Broadband is a domestic service so you won’t receive any extra or quicker support.