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Discussion topic: No Internet light on sky router

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This message was authored by: Paul-J

Message posted on ‎01 Jan 2025 09:06 AM

No Internet light on sky router

Does anyone know of any issues in the mansfield area.?

 

Internet light off on sky router.

Box restarted - no change.

Was up and down yesterday afternoon.

Landline has dial tone

No Internet access.

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This message was authored by: Chrisee

Message posted on ‎01 Jan 2025 09:29 AM

Re: No Internet light on sky router

Posted by a Superuser, not a Sky employee. Find out more

@Paul-J run the srvice checker in the My Sky app over a mobile connection which should tell you if Sky are aware of an issue affecting your line.If it doesnt give them a call to report the issue. If you dial 150 on the landlinrvthecall is free but there are less agents working today so it will take axwhile to get through.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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This message was authored by: Paul-J

Message posted on ‎01 Jan 2025 10:21 AM

Re: No Internet light on sky router

Thanks Chrissie

 

Already did that and it showed an issue with the hub connection. However running through checks suggested on the help tool appears to have fixed for now. Will see how it goes. Thanks.

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