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Discussion topic: WiFi account says it's blocked even though bill is paid

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This message was authored by Mattjw1 This message was authored by: Mattjw1

WiFi account says it's blocked even though bill is paid

Any ideas 

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This message was authored by Chrisee This message was authored by: Chrisee

Re: WiFi account says it's blocked even though bill is paid

Posted by a Superuser, not a Sky employee. Find out more

@Mattjw1 are you sure you are logging in with the ccorrect Sky id? You will need to call Sky if you want query the account which is not going to be easy today.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
This message was authored by caesarome This message was authored by: caesarome

Re: WiFi account says it's blocked even though bill is paid

Posted by a Superuser, not a Sky employee. Find out more

@Mattjw1 

Are you saying your broadband was suspended due to a bill being paid late, if that is the case have you reset up your monthly payment method ?

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