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Discussion topic: WiFi account says it's blocked even though bill is paid

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Avatar for Mattjw1
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This message was authored by: Mattjw1

Message posted on ‎31 Dec 2024 11:39 PM

WiFi account says it's blocked even though bill is paid

Any ideas 

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Avatar for Chrisee
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This message was authored by: Chrisee

Message posted on ‎01 Jan 2025 09:40 AM

Re: WiFi account says it's blocked even though bill is paid

Posted by a Superuser, not a Sky employee. Find out more

@Mattjw1 are you sure you are logging in with the ccorrect Sky id? You will need to call Sky if you want query the account which is not going to be easy today.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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Avatar for caesarome
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This message was authored by: caesarome

Message posted on ‎01 Jan 2025 10:21 AM

Re: WiFi account says it's blocked even though bill is paid

Posted by a Superuser, not a Sky employee. Find out more

@Mattjw1 

Are you saying your broadband was suspended due to a bill being paid late, if that is the case have you reset up your monthly payment method ?

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