30 Jan 2025 11:15 AM
Following a short 10 min power cut last night, my Sky Hub is no longer connecting to the Internet.
I have green lights for power & wireless, but the internet light is off.
I have run all the diagnostics suggested via online help, but all comes back as ok ( no known outages, connection to hub etc).
i have unplugged, restarted... but still nothing. Any ideas or suggestions welcome!!
Cheers
30 Jan 2025 11:25 AM
Posted by a Superuser, not a Sky employee. Find out more@Snorx either the hub has been cooked by a voltage surge or the line is faulty. Either way you need to report the issue to Sky so I am escalating your post to the Sky team who support the forum who should be in touch soon to offer you a private online chat session to get this sorted. Keep an eye on the forum as if you miss the message just click the brightly coloured chat icon which will be added to the forum pages for you to use.saving a long phone call.
31 Jan 2025 09:21 AM
Thanks @Chrisee Any idea how long it usually takes for the Sky team to pick-up? Or am I best trying to get through on the phone. Cheers
31 Jan 2025 11:34 AM
Posted by a Sky employeeThanks for escalating. We've sent an invite to @Snorx.
02 Feb 2025 11:51 AM
Posted by a Sky employeeWe are still looking to help you Snorx . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks
04 Feb 2025 09:45 PM
Hi,
if you could please re-escalate that would be great. The issue appeared to have been resolved but has now occurred again (no Internet connection on sky hub). As before , have run all tests and reset the hub, but still no internet.
thankyou
05 Feb 2025 08:16 AM
Posted by a Sky employeeHi there, @Snorx. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.
Just look out for the colourful bubble to start the conversation.
Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
07 Feb 2025 04:42 PM
Hi @Addie15
Could you please escalet again for me. I received a replacement Sky Hub, however I still have the same issue.
The Hub powers up, however the INternet light flashes Amber briefly before going off completely.
Thankyou
08 Feb 2025 01:44 PM
Hi @Lisa-P1987
Could you please escalate this issue as I still have not been able to resolve and have been without internet now since Tuesday.
many thanks
08 Feb 2025 01:51 PM
Posted by a Superuser, not a Sky employee. Find out moreLook out for the chat bubble at the bottom of this page as I have alerted the messaging team to your post.
08 Feb 2025 01:56 PM
Posted by a Sky employeeThanks for escalating this. We’ve sent @Snorx an invite to chat.
12 Feb 2025 09:15 AM
Posted by a Sky employeeHi there
A private chat was started but there was no response within 48 hours so it has automatically closed.
If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.
No problem. Browse or search to find help, or start a new discussion on Community.
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