0

Discussion topic: No Internet following power cut

Reply
This message was authored by Snorx This message was authored by: Snorx

No Internet following power cut

Following a short 10 min power cut last night, my Sky Hub is no longer connecting to the Internet.

I have green lights for power & wireless, but the internet light is off.

 

I have run all the diagnostics suggested via online help, but all comes back as ok ( no known outages, connection to hub etc).

 

i have unplugged, restarted... but still nothing. Any ideas or suggestions welcome!!

 

Cheers

Reply

All Replies

This message was authored by Chrisee This message was authored by: Chrisee

Re: No Internet following power cut

Posted by a Superuser, not a Sky employee. Find out more

@Snorx either the hub has been cooked by a voltage surge or the line is faulty.  Either way you need to report the issue to Sky so I am escalating your post to the Sky team who support the forum who should be in touch soon to offer you a private online chat session to get this sorted. Keep an eye on the forum as if you miss the message just click the brightly coloured chat icon which will be added to the forum pages for you to use.saving a long phone call.

=========================================================
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
Snorx
Topic Author
This message was authored by Snorx This message was authored by: Snorx

Re: No Internet following power cut

Thanks @Chrisee  Any idea how long it usually takes for the Sky team to pick-up? Or am I best trying to get through on the phone. Cheers

This message was authored by Tom-W19 This message was authored by: Tom-W19

Re: No Internet following power cut

Posted by a Sky employee

Thanks for escalating. We've sent an invite to @Snorx.

Thanks
Tom
This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987

Re: No Internet following power cut

Posted by a Sky employee

We are still looking to help you Snorx . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

Thanks

Lisa - Sky Tech Team Expert
Snorx
Topic Author
This message was authored by Snorx This message was authored by: Snorx

Re: No Internet following power cut

Hi,

 

if you could please re-escalate that would be great. The issue appeared to have been resolved but has now occurred again (no Internet connection on sky hub). As before , have run all tests and reset the hub, but still no internet. 

thankyou 

This message was authored by Addie15 This message was authored by: Addie15

Re: No Internet following power cut

Posted by a Sky employee

Hi there, @Snorx. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

Snorx
Topic Author
This message was authored by Snorx This message was authored by: Snorx

Re: No Internet following power cut

Hi @Addie15 

 

Could you please escalet again for me. I received a replacement Sky Hub, however I still have the same issue.

The Hub powers up, however the INternet light flashes Amber briefly before going off completely.

 

Thankyou

Snorx
Topic Author
This message was authored by Snorx This message was authored by: Snorx

Re: No Internet following power cut

Hi @Lisa-P1987 

 

Could you please escalate this issue as I still have not been able to resolve and have been without internet now since Tuesday. 

many thanks 

This message was authored by caesarome This message was authored by: caesarome

Re: No Internet following power cut

Posted by a Superuser, not a Sky employee. Find out more

@Snorx 

Look out for the chat bubble at the bottom of this page as I have alerted the messaging team to your post.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
This message was authored by Greenfingers001 This message was authored by: Greenfingers001

Re: No Internet following power cut

Posted by a Sky employee

Thanks for escalating this. We’ve sent @Snorx  an invite to chat.

This message was authored by Tom-W19 This message was authored by: Tom-W19

Re: No Internet following power cut

Posted by a Sky employee

Hi there

 

A private chat was started but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

Thanks
Tom
Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 4 hours

New Discussion