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Discussion topic: No Internet connection
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This message was authored by: Wilpowerx
Message posted on 25 Jul 2026 11:46 AM
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No Internet connection
My router shows no light for internet and the PON is flashing green. Ive unplugged and replugged both the router and filter back in with nothing changing I had an engineer out yesterday and replaced the filter. This happened last night also but sorted itself agter unplugging
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This message was authored by: caesarome
Posted by a Superuser, not a Sky employee.
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Message posted on 25 Jul 2026 01:18 PM
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Re: No Internet connection
Try running this line test to see if it finds any faults:
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.
After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.
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If you need help please provide as much information as you can
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