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Discussion topic: No Internet connection

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This message was authored by: Mark002

Message posted on ‎19 Jun 2026 02:41 PM

No Internet connection

I have had a message on my screen for two days. Router has all green lights and box is green. I have tried the on screen direction but still have no connection. There is no network connection.  I have selected network set up but to no avail. I have tested the system on line with you and it says all my Internet and connections are ok. Please help.

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Superuser
This message was authored by: caesarome

Message posted on ‎19 Jun 2026 04:47 PM

Re: No Internet connection

Posted by a Superuser, not a Sky employee. Find out more
@Mark002 wrote:

I have had a message on my screen for two days.

Is this a TV screen so have you rebooted both the TV and your broadband hub ?

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This message was authored by: Mark002

Message posted on ‎22 Jun 2026 01:18 PM

Can you please resond to my issue. I have no internet connection on my Sky. Please call or respond

I may need a new Q box and a visit from an engineer 

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This message was authored by: Daniel0210

Message posted on ‎22 Jun 2026 01:20 PM - last edited: ‎22 Jun 2026 01:22 PM

Re: Can you please resond to my issue. I have no internet connection on my Sky. Please call or respo

Posted by a Superuser, not a Sky employee. Find out more

@Mark002 
I have moved your post into the one you started on Friday. You may not be aware but you haven’t contacted Sky by posting here. This is a customer ▶️ customer discussion forum where we try to assist other customers. You therefore can't arrange an engineer here. 

So do you have a broadband issue or a Sky Q problem?


▪️ I AM NOT A SKY EMPLOYEE ▪️
[I only provide help on the forum boards so Private/Direct Messaging is switched off]
▪️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
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Superuser
This message was authored by: caesarome

Message posted on ‎22 Jun 2026 01:23 PM

Re: No Internet connection

Posted by a Superuser, not a Sky employee. Find out more
@caesarome wrote:

Is this a TV screen so have you rebooted both the TV and your broadband hub ?

 

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