0

Discussion topic: No Internet connection

Reply
Avatar for Mark002
Level 1 icon
What's this?
This message was authored by: Mark002

Message posted on ‎19 Jun 2026 02:41 PM

No Internet connection

I have had a message on my screen for two days. Router has all green lights and box is green. I have tried the on screen direction but still have no connection. There is no network connection.  I have selected network set up but to no avail. I have tested the system on line with you and it says all my Internet and connections are ok. Please help.

Report post
Post 1 of 5
272 Views
0 Likes
Reply
Reply

All Replies

Avatar for caesarome
Level 16 icon
What's this?
Superuser
This message was authored by: caesarome

Message posted on ‎19 Jun 2026 04:47 PM

Re: No Internet connection

Posted by a Superuser, not a Sky employee. Find out more
@Mark002 wrote:

I have had a message on my screen for two days.

Is this a TV screen so have you rebooted both the TV and your broadband hub ?

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Report post
Post 2 of 5
242 Views
0 Likes
Reply
Avatar for Mark002
Level 1 icon
What's this?
Topic Author
This message was authored by: Mark002

Message posted on ‎22 Jun 2026 01:18 PM

Can you please resond to my issue. I have no internet connection on my Sky. Please call or respond

I may need a new Q box and a visit from an engineer 

Report post
Post 3 of 5
227 Views
0 Likes
Reply
Avatar for Daniel0210
Level 16 icon
What's this?
Superuser
This message was authored by: Daniel0210

Message posted on ‎22 Jun 2026 01:20 PM - last edited: ‎22 Jun 2026 01:22 PM

Re: Can you please resond to my issue. I have no internet connection on my Sky. Please call or respo

Posted by a Superuser, not a Sky employee. Find out more

@Mark002 
I have moved your post into the one you started on Friday. You may not be aware but you haven’t contacted Sky by posting here. This is a customer ▶️ customer discussion forum where we try to assist other customers. You therefore can't arrange an engineer here. 

So do you have a broadband issue or a Sky Q problem?


▪️ I AM NOT A SKY EMPLOYEE ▪️
[I only provide help on the forum boards so Private/Direct Messaging is switched off]
▪️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
Report post
Post 4 of 5
225 Views
0 Likes
Reply
Avatar for caesarome
Level 16 icon
What's this?
Superuser
This message was authored by: caesarome

Message posted on ‎22 Jun 2026 01:23 PM

Re: No Internet connection

Posted by a Superuser, not a Sky employee. Find out more
@caesarome wrote:

Is this a TV screen so have you rebooted both the TV and your broadband hub ?

 

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Report post
Post 5 of 5
216 Views
0 Likes
Reply
Reply