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Discussion topic: No Internet connection

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This message was authored by: Phil1409

No Internet connection

No Internet connection for last 2 hours, tried everything that sky app suggests
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This message was authored by: caesarome

Re: No Internet connection

Posted by a Superuser, not a Sky employee. Find out more

@Phil1409 

There have been a number of similar posts on here today so they could well be some issues around today.

 

The first thing to check is this link to see if there are any outages in your area, it can be a bit slow at picking up issues so if nothing shows perhaps try it again later:
https://www.sky.com/servicechecker


If nothing shows then try this line test:
https://www.sky.com/help/articles/broadband-diagnostic-start


You can also run the test via the MySky app on a mobile data connection.


After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

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This message was authored by: SteveStacey

Re: No Internet connection

Same. Mine works of an extender but not the main hub 🤷🏻‍♂️
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