No Internet connection

[JamesB0803]

Hoping someone can help - our WiFi has been inconsistently dropping for almost a week but has been especially terrible since Monday. We are unable to access any of the apps on the Sky Q box and when we go to reconnect it to the Internet using the WPS button on the router, it fails every time. The WiFi itself works on my phone - sometimes... - but on no other device, which is extremely frustrating as someone who works from home. Any suggestions? TIA.

[Addie15]

Hi there, @JamesB0803. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147