Discussion topic: No Internet connection

This message was authored by JamesB0803 This message was authored by: JamesB0803

No Internet connection

Hoping someone can help - our WiFi has been inconsistently dropping for almost a week but has been especially terrible since Monday. We are unable to access any of the apps on the Sky Q box and when we go to reconnect it to the Internet using the WPS button on the router, it fails every time. The WiFi itself works on my phone - sometimes... - but on no other device, which is extremely frustrating as someone who works from home. Any suggestions? TIA.


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This message was authored by Addie15 This message was authored by: Addie15

Re: No Internet connection

Posted by a Sky employee

Hi there, @JamesB0803. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 


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