No Internet connection

[Eu_Genia]

Hi, I have tried all the self help tips from Sky and I still can't get my WiFi to work. It has been on and off for 2 days now? When I check my broadband and WiFi it says everything looks good but it's not working.

[Highlinder]

@Eu_Genia  Is this the service checker that you are checking or is this the broadband test that you are running?

[Eu_Genia]

@Highlinder thanks for responding. It is both.

[Highlinder]

@Eu_Genia  So having ran the test in the link below it came back as working for you all green?

https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

[Eu_Genia]

@Highlinder just tried now, it says, my hub cannot be seen/found.

[Highlinder]

@Eu_Genia I have escalated your post to Sky who may be in touch with you regarding this via a private message on this forum or an email to you, both of which will invite you to a private chat.

More information about this process can be found in the link below.

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Eu_Genia]

@Highlinder thank you very much. Much appreciated!

[Tom-W19]

Thanks for escalating. We've sent an invite to @Eu_Genia.

[LeanneM89]

I am having issues with a flashing PON light and no internet light on the router. Other neighbours are affected, is there a way to check the issue as it seems external. Thank you  @Tom-W19 

[jamesn123]

@LeanneM89 

You need to click the chat bubble on your screen and chat there, not on the forum thread