28 Mar 2024 09:10 AM
28 Mar 2024 10:22 AM
Posted by a Superuser, not a Sky employee. Find out more@Eu_Genia Is this the service checker that you are checking or is this the broadband test that you are running?
28 Mar 2024 10:24 AM
@Highlinder thanks for responding. It is both.
28 Mar 2024 10:27 AM
Posted by a Superuser, not a Sky employee. Find out more@Eu_Genia So having ran the test in the link below it came back as working for you all green?
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic
28 Mar 2024 10:30 AM
@Highlinder just tried now, it says, my hub cannot be seen/found.
28 Mar 2024 10:33 AM
Posted by a Superuser, not a Sky employee. Find out more@Eu_Genia I have escalated your post to Sky who may be in touch with you regarding this via a private message on this forum or an email to you, both of which will invite you to a private chat.
More information about this process can be found in the link below.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
28 Mar 2024 10:34 AM
@Highlinder thank you very much. Much appreciated!
28 Mar 2024 10:38 AM
Posted by a Sky employeeThanks for escalating. We've sent an invite to @Eu_Genia.
28 Mar 2024 11:58 AM
I am having issues with a flashing PON light and no internet light on the router. Other neighbours are affected, is there a way to check the issue as it seems external. Thank you @Tom-W19
28 Mar 2024 01:04 PM
Posted by a Superuser, not a Sky employee. Find out moreYou need to click the chat bubble on your screen and chat there, not on the forum thread
No problem. Browse or search to find help, or start a new discussion on Community.
On average, new discussions are replied to by our users within 4 hours
New Discussion