No Internet connection

[Helen1990]

Hi just wondering what people do with a no Internet connection.  I have reset and unplugged everything.  I have a sky glass TV and a hub for my WiFi I also have an enthenic cable as an extra that I've had for ages. I been with sky glass for over a year. 

[Highlinder]

@Helen1990  Have you tried to run the connection test to see if it picks up any faults with your broadband?

[Helen1990]

Hi yes I have run tests the 1st one home and local.area perfectly fine then the second test on interent was a no. The internet won't work so can't get on my.wifi

[Highlinder]

@Helen1990 Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

Run this on mobile data

[Helen1990 · Accepted solution]

Hi. I rang automated service this morning. They tested my phone line connection to my hub and have booked me in an engineer. So I think it's to do with open reach.