No Internet but checks show everything is ok

[Ruthiebaby1]

Netflix just gone off, xant access any other apps either. Wifi on phone down. Done tests via mysky app and that says no issues. Router box thingy has only 2 green lights and 2 are red (Internet and voice)

[caesarome]

@Ruthiebaby1 

Have you tried rebooting the broadband hub, if so and this does fix it then try running the line test here:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.