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Discussion topic: No Internet Lincoln

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This message was authored by: Tommo363

No Internet Lincoln

No Internet. My mobile phone is not connected to the internet. Ive reset hub and that worked for 5 minutes. Its now dropped out again. Lincoln:

 

LN2 postcode  

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This message was authored by: Daniel0210

Re: No Internet Lincoln

Posted by a Superuser, not a Sky employee. Find out more

@Tommo363 

When there are issues between midnight and 7am it's quite possibly going to be essential overnight maintenance taking place which is carried out then to minimise disruption as most customers are asleep. Hopefully it'll be back up and running before 7am. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off

▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
This message was authored by: caesarome

Re: No Internet Lincoln

Posted by a Superuser, not a Sky employee. Find out more

@Tommo363 

The first thing to check is this link to see if there are any outages in your area:
https://www.sky.com/servicechecker


If there isn't try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start


You can also run the test via the MySky app on a mobile data connection.


After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.


If this is of no help give Sky a call to report it to them.

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