The middle light on the hub alternates between flashing orange and going off altogether. Consequently we have no internet but checking using My Sky app says that everything is ok. However, it also says last checked 3 hours ago - even though it was actually a few minutes ago.
Posted by a Superuser, not a Sky employee. Find out more
@SteveHock If you have broadband problems use this link to check to see if there are any issues or outages nearby. https://www.sky.com/servicechecker This should determine if there's an identified fault, perhaps affecting multiple households. (It doesn’t necessarily disclose a problem instantly and it takes a little while to update).
Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.
If you’re still having problems you may need to contact Sky to report it. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.
Sky broadband being discussed here is a domestic service and whilst it's fine for those customers working from home to use it, they won't receive additional or quicker support.
▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️ NOTE: I only provide help on the forum boards and NOT via Direct Messaging ▫️ Sky customer since 2001 with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
Thanks Daniel but I had already tried those things and the diagnostic tools all said there was no problem. As a last resort, I left the hub off overnight and turned it back on this morning and the issue is still there. I will try ringing Sky.
Posted by a Superuser, not a Sky employee. Find out more
@SteveHock I would not cancel the dngineer as the fault may recur.
========================================================= 65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
I agree with @Chrisee Also if the appointment is for today or tomorrow then cancelling at short notice could land you with a £25 charge.
▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️ NOTE: I only provide help on the forum boards and NOT via Direct Messaging ▫️ Sky customer since 2001 with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
