No Connection

[Luca1808]

I have not internet connection 

red internet light

red voice light

green power light

green WiFi light 

I have already unplug/plug power cable and telephone socket cable 

still not working 

[_Jayjay_]

I have the same issue, Internet went down about 00.45 un plugged every thing and rest it and all I have is a slow flashing green light on my modem

[Luca1808]

When I test the connection it is saying everything is ok 

still 2 red lights and no connection 

[Simon339]

Same here, Internet went down Bohr half an hour ago, router won't connect despite restarting everything. I'm in Rugby

[Pamingham2002]

I have the same problem. Can't get wi fi

[DE89]

Same here ! Green light on the hub no WiFi and when I connect ask me go check the connection of the hub 

[Daniel0210]

All 
Any broadband issues between midnight and 7am could be essential overnight maintenance taking place which is carried out then to minimise disruption. There’s no pre-warning of this. See this pinned post at the top of the Broadband board from Sky which could be relevant any night this happens…
https://helpforum.sky.com/t5/Broadband/Important-Notice-Scheduled-Broadband-Maintenance/td-p/5151847...

If you have an ONT box displaying a red light, see this further advice…
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-...

This link provides information about the coloured lights you may see on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Hopefully it’s back up and running before 7am. If it’s not, try restarting your hub or post back in this thread and we can try to offer additional advice.

[Luca1808]

AGAIN no connection today 

still 2 red lights and 2 green lights 

[Luca1808]

Thank you 

[Daniel0210 · Accepted solution]

@Luca1808 

If you are still having a broadband issue the first thing to do (even if you’ve already tried it), is use this link to check if there are any outages or issues nearby that may identify a known fault, perhaps affecting multiple households ~
https://www.sky.com/servicechecker

NOTE: The Service Checker doesn’t necessarily disclose a problem immediately and there is up to an hours delay before it picks up a lost connection so perhaps try it again later.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is okay click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to contact Sky to report it. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.

🔹

Red light on ONT?; See this link ~
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-...

Bad weather?; Adverse weather can also impact your broadband.

Working from home?; Sky broadband being discussed here is a domestic service and whilst it's fine for those customers working from home to use it, they won’t receive additional or quicker support.

[Luca1808]

Thank You