Discussion topic: New to sky
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Message posted on 25 Sep 2025 08:00 PM
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New to sky
Hi im new to sky, My broadband keeps kicking me off my phone any suggestions please?
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All Replies
Message posted on 25 Sep 2025 09:33 PM
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Re: New to sky
@Emma489 Turn off mobile data on the phone and see if you stay connected to the wi-fi signal!
Message posted on 26 Sep 2025 08:58 AM
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Re: New to sky
Thank you! Didnt think of that!
Message posted on 26 Sep 2025 09:15 AM
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Re: New to sky
@Emma489 It's one off those, the Hub does not kick anything off, the mobile if not able to see the wireless wi-fi signal, or if the signal is weak and not everywhere that you need it in the home then the mobile will drop off and try to connect using the 4G/5G mobile data network! If it stay's connected but it all slows down, then the only option will be to boost your wireless wi-fi signal where you need it!
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