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Discussion topic: New sky user - WiFi dropping out

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This message was authored by: Steph167

New sky user - WiFi dropping out

We have Sky broadband since yesterday and  I'm experiencing drop outs on the WiFi. These only last a few seconds maybe not noticeable most of the time unless your in video calls and it disrupts my VPN connection I need to use for work. Help?

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This message was authored by: JimM1

Re: New sky user - WiFi dropping out

@Steph167 Short drops, are you having wireless wi-fi issues or is everything going you just do not say or what you have! Some help links for you from sky!

 

This link below provides information about the coloured lights on the various hubs that can help to see what is going on! If the system is also Full Fibre then the lights on the OR/CF ONT also require to be looked at!
https://www.sky.com/help/articles/hub-lights-explained-start

 

https://www.sky.com/help/broadband/my-broadband-speed/improving-wi-fi-signal-to-my-devices/articles/...

 

Having problems with a 3rd party VPN and have a Hu... | Sky Community

 

 

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