Discussion topic: New sky user - WiFi dropping out
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Message posted on 02 Dec 2025 12:24 PM
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New sky user - WiFi dropping out
We have Sky broadband since yesterday and I'm experiencing drop outs on the WiFi. These only last a few seconds maybe not noticeable most of the time unless your in video calls and it disrupts my VPN connection I need to use for work. Help?
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Message posted on 02 Dec 2025 12:35 PM - last edited: 02 Dec 2025 12:36 PM
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Re: New sky user - WiFi dropping out
@Steph167 Short drops, are you having wireless wi-fi issues or is everything going you just do not say or what you have! Some help links for you from sky!
This link below provides information about the coloured lights on the various hubs that can help to see what is going on! If the system is also Full Fibre then the lights on the OR/CF ONT also require to be looked at!
https://www.sky.com/help/articles/hub-lights-explained-start
Having problems with a 3rd party VPN and have a Hu... | Sky Community
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