New sky max installed

[Mm72jam]

Hi all, I have vary recently had an 'upgrade' to sky max, the problem is it's not really doing it's job of reaching to any of the upstair rooms. The previous was fine all through the house. Anyone else had these issues and if so how did you fix it? Thanks for any help.

[caesarome]

@Mm72jam 

A poor signal in certain rooms is something that can cause this so try going through this to see if it helps:

https://www.sky.com/help/broadband/my-broadband-speed/improving-wi-fi-signal-to-my-devices/articles/...

If not and if you have Wi-Fi Max on your account then Sky will loan up to 3 pods as you can read about here:

https://www.sky.com/help/articles/sky-wifi-max

So you can either call them on 150 from a landline phone or a mobile that has a Sky sim in it or Select "No, I still need help" at the bottom on the above link.